Service & Support
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Wear parts & lifetime support
Every pelletizer is only as good as its cutting set. We machine our own spare parts and ship them worldwide — so your line never waits.
Service & Support
What every order includes
Three commitments that travel with every machine we build.
Test before ship
Every machine runs a no-load test before crating — you receive photos and the run report.
Documented in English
Manuals, electrical drawings and parts lists ship with the machine, in English.
Support after delivery
Remote commissioning guidance, wear-part advice and fast spare-parts dispatch.
Wear Components
Spare parts, always in stock
Every machine ships with a wear-parts list — reorder the exact component, any time.
Rotary Knives
HSS alloy rotary knives, high-speed and wear-resistant.
PU Rubber Rollers
Abrasion-resistant, precision-ground elastomer rollers.
Towing Rollers
Traction rollers for stable strand feeding and length control.
Gears
Hardened gears for rotary knife and roller drives.
Test Before You Commit
Lab granulator
Not sure which cutting set fits your material? Send us a sample and we run it through our lab granulator — you see the pellet quality before you order.
Need a spare part?
Tell us the machine model and the part you need — we will confirm stock and shipping within one business day.